Q: I failed to purchase your program online with my credit card, how can I pay?

Because our transaction has been empowered to our resellers. If you have any problem regarding to Credit Card, please contact their support directly. Afterwards, they would get back to you with prompt answer.

SWREG: https://www.swreg.org
REGNOW: https://www.regnow.com

 

Q: Can I run one program on two or more computers? Do you provide multi-licence?

You can not use one program on two computer with single license, but we DO provide multi-licence. If you want to get multi-licence, please contact us via sales#aimersoft.com (replace # with @)

Q: I purchase your software online but haven't received the register key.

There are some reasons why this could happen. In most cases, the keycode email might be filtered out as spam.

If so, please login to our CRM http://support.aimersoft.com to get the keycode email by yourself. It's free.

Be aware before you install the full version, you should uninstall the trial version first.

Q: My order had been processed but I have never received any confirmation email.

Regarding this issue, please directly contact our agent SWREG at: http://www.swreg.org

Q: How can I get a receipt via Regnow?

If you paid via REGNOW, you will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this receipt for your records!

For more information, please contact http://www.regnow.com/help_contact.html directly for help.

 

Q: The CD version i got is not the latest, why?
About CD Version: Dur to CD update period, you may not get the latest release as the program should be burned to CD by the third authorized party first. you'd better place your oder at least one week after the latest download version is available.

Q: I don't receive the CD I ordered. 

In general, the delivery will be reached to you within 4 weeks after the payment. (US Domestic Shipping 7-14 Days, Canada Shipping 9-16 Days, International 12-21 Days)

If you have not gotten CD yet within up to one month, please contact us through email.

Q: I lose my register key. Can I upgrade to the newest version of the software?

If you lose the program and register key, you can retrieve it by yourself without any charge. Please send your problem to our email.